Can you add my prescription into a pair of sunglasses? 

Absolutely. Prescription sunglasses are our specialty.
You can add a prescription to any pair of sunglasses you like in our catalog. Our website will walk you through the process.

How do I submit my prescription?

You will be given the option to submit a prescription at checkout. Don’t worry if you don’t have that information immediately available - you can always submit your prescription later.
Not only that, one of our opticians will personally call you to double check your details before starting to cut your lenses.

What if I need help submitting my prescription?

Our friendly and knowledgeable team of optical professionals is available to help with anything, anytime. If you have any questions about reading your prescription, or if your prescription is outside of available ranges, just contact us by phone or email. We’ll be happy to assist you.

Do I need to renew my prescription before I make my order?

That all depends on when you last saw your eye doctor. Unless otherwise specified on the Rx, your prescription is good for 2 years from your last eye exam date. A new prescription is unnecessary until then, unless you no longer see well with your existing prescription.

Do you offer bifocal and progressive lenses?

Yes. We offer many specialty lenses, including both bifocal and progressive lenses. Most frames and lens selections support bifocal and progressive lenses, and you will be able to choose these options when you checkout.

When will I get my order?

• Non Prescription glasses and frames take an average of 5-7 business days* to arrive
• Prescription glasses and lenses are generally delivered 2-3 weeks* from order date.

You may also choose to expedite your order by selecting the ‘Rush’ option at check-out . This option costs $20 fee, and delivery is 1-2 weeks* from order date.
For more details regarding our shipping times, click here.

*Please note: Sunberry RX cannot be held responsible for unforeseen circumstances that lead to shipment delays. These include, but are not limited to, delays caused by weather conditions, or late shipments due to mechanical delays by carrier.

What if I don’t like the glasses I receive?

We want you to be 100% happy with your purchase. That’s why we offer a generous 45-day return policy.
Check out our Return and Exchange Policy for details on how to make an exchange or return.

What if I want to try on a pair of frames before deciding?

You can participate in our “Try Before You Buy” program.
We will ship you any frame you like to try on in the comfort of your own home, RISK FREE. We offer this service to make you are 100% comfortable with your selection before you make your purchase. To find out more about this program, click here.

Do your products come with a warranty, just in case?

Yes.
All our products carry a two-year warranty against manufacturer defects. Please contact our customer service department to start the process.

“Defective” means breakage or damage caused to a product that was a result of defects in material or workmanship. To determine if breakage or damage was due to a defect in material or workmanship, it is necessary for us to evaluate each product on a case by case basis.

COATING WARRANTY

Our prescription lenses carry a two-year, one-time replacement warranty against surface scratching, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses, please contact our customer services department.When applicable, credit will be issued after the original eyewear is received. Please contact our customer service department to receive a Return Authorization, and follow the Product Return Procedures described by the department to ensure prompt credit.